Privacy Policy

Who this covers

This policy explains how EcoWave Retreat, Muli, Meemu Atoll 11050, Maldives, handles the personal information of guests who contact us, request a booking, or stay with us.

What we collect

• Booking request: your name, contact details, and your stay details (dates, room, guests, and any extras). You may optionally add your nationality so we can apply the correct rates.
• Guest registration: after a booking is confirmed, our team may send you a separate secure link that can additionally capture a photo of your passport, as required for guest registration.
• We do not collect any payment card data on this website.

How passport photos are handled

We treat passport images with particular care:

• The machine-readable zone of your passport is read on your own device — the image is never sent to a third party for reading (OCR).
• The image is stored in private storage that only our staff can access.
• Passport images are automatically deleted 90 days after check-out, or sooner if a booking request is declined or expires.

How we use your information

• To respond to your enquiry, process your booking request, and manage your stay.
• To register guests and keep records as required by Maldivian tourism regulations.
• To contact you about your booking by email or phone.

How long we keep it

Guest records are kept as required by Maldivian tourism regulations. Passport images are held only for the limited period described above and are then deleted automatically.

Where your data is held

Your information is hosted with our service providers: Supabase (database and file storage) and Vercel (the website). We do not sell your information or share it for advertising.

Cookies

• The public website sets no advertising or analytics cookies.
• Login cookies exist only for staff who sign in to manage the property — they are not set for guests browsing the site.

Payments

No payment is taken online. No payment card data is ever collected by this website — balances are settled directly with us by cash, major credit card, or bank transfer.

Accessing or correcting your information

To access or correct the information we hold about you, contact us at stay@ecowave.mv. We will help you with any request.